Order Delivery and Shopping
1. How can I track my order?
Once your order is shipped, you will receive an AWB number via Email and Mobile Number. You can use this AWB number to track your order on our website in My Order Section or can ask our AI ChatBot regarding same.
2. What are your delivery charges?
We offer FREE delivery for domestic shipping for all products.
3. Why my Email ID and Mobile Number are required at Check Out?
Email ID is required to send the Invoice generated against the Order Purchased and the Mobile Number is required to send the OTP for confirmation while receiving the delivery.
4. Is it required to have a Valid ID proof or provide OTP while receiving the delivery?
Yes, it is required to have a Valid ID proof or provide OTP while receiving the delivery. Please see the Shipping Policy for more Details.
5. How long does delivery take?
- Faster Delivery: Within 7 business days.
- Gold Coin: Please allow up to 15 days for delivery.
- Gold Jewellery: Please allow up to 25 days for delivery.
- Diamond/Silver Jewellery: Please allow up to 30 days for delivery.
No, currently we do not offer international shipping.
Return, Exchange, Repair & Care
1. What is your return policy?
We offer a hassle-free return policy within 3 days of purchase. Items must be in their original condition and accompanied by the original invoice and certification. Please see the Refund Policy for more Details
2. Can I exchange an item?
Yes, exchanges are possible within 3 days of purchase. Please ensure the item is in its original condition and accompanied by the original invoice and certification. Please see the Exchange Policy for more Details
3. How do I initiate a return or exchange?
A return or exchange can be initiated through the respective Order detail page in My Order Section of My Account Page.
4.Can I get my jewellery repaired or serviced?
Yes, we offer repair and maintenance services for our jewellery. Please visit one of our stores or contact customer care for assistance.
5.How to take care of Gold Products?
- Protect your jewellery from perfumes, lotions, chemicals and use simple cleaning techniques instead of fancy solutions.
- Avoid wearing wearing in chlorine water or while practising any rigorous sport.
- Your jewellery should be the last thing to put on and first thing to take off, store jewellery well when not weared.
Brand Recognition
1. Who are P.C. Chandra Jewellers?
P.C. Chandra Jewellers is one of India’s leading jewellery brands, known for its traditional craftsmanship and modern designs. Established in 1939, the brand has a rich heritage and a strong presence in the jewellery industry. Please see our Brand Story for the Legacy.
2. Where are your stores located?
Our stores are located across multiple cities in India. You can find the nearest store using our store locator.
3. What types of jewellery do you offer?
We offer a wide range of jewellery including rings, necklaces, bracelets, bangles, earrings, pendants, and more. Our collections include traditional, contemporary, and bridal jewellery.
4. Is it safe to shop on your website?
Yes, our website is secure and uses SSL encryption to protect your personal and payment information.
5. Do you offer any loyalty programs or discounts?
No, for now, we do not have promotional offers and loyalty programs but do intend to provide in future. Please subscribe to our Newsletter for promotions, offers & updates.
Authenticity, Certifications & Ethical Responsibility
1. What metals are your products made of?
Our jewellery is crafted from high-quality metals including gold (14K, 18K & 22K of yellow, white, and rose colour), platinum and diamond-studded pieces.
2. How can I be sure of the authenticity of our products?
All our products come with a certificate of authenticity. We are a reputable brand with decades of experience in the jewellery industry.
3. Do you use real gemstones and diamonds?
Yes, we use genuine gemstones and certified diamonds in our jewellery. Each piece is carefully inspected to ensure the highest quality.
4. Are your products certified?
Yes, all our jewellery comes with a certificate of authenticity and quality assurance. Our diamonds are certified by reputable laboratories.
5. Are the Gold product HUID compliant?
Yes, all the products are compliant & marked with HUID.
6. How do you ensure the quality of your products?
We adhere to strict quality control processes and use only the finest materials. Our craftsmanship is backed by decades of experience and a commitment to excellence.
7. Are the gold & diamonds ethical?
Yes, all gold & diamonds are conflict-free and ethically sourced.
Payments & Support
1. What are the payment options available?
We accept various payment methods including credit/debit cards, net banking, UPI, and popular e-wallets.
2. How can I contact customer care?
You can reach our customer care team via phone at +918010700400 or email us at customercare@pcchandraindia.com.
3. What are your customer care hours?
Our customer care team is available from
Mon - Fri (10:00 AM - 06:30 PM)
Sat (10:00 AM - 03:30 PM).
Jewellery Collection Details
1. What items are included in the Bridal Collection?
The Bridal Collection includes a wide range of wedding jewellery such as necklaces, bangles, earrings, and rings designed to make your special day even more memorable.
2. Are the designs traditional or modern?
Our Bridal Collection features both traditional and contemporary designs to cater to various preferences.
3. What is the Eterknight Collection?
The Eterknight Collection features exquisite diamond jewellery that embodies elegance of Men, it includes rings, earrings, chains and bracelets.
4. What is PCC Lites?
PCC Lites is a collection of lightweight, everyday jewellery designed for comfort and style. It contains Sub-Collections under it as Amazea, Goldlite & Everyday Diamond.
5. Is PCC collection suitable for daily wear?
Yes, PCC Lites is specifically designed for everyday wear, offering both durability and style.
6. What is unique about the Amazea Collection?
The Amazea Collection showcases daily wear innovative designs, made from 14K gold, that blend modern aesthetics with traditional craftsmanship. The Amazea Collection includes rings, earrings, pendants, and bracelets.
7. What is the Goldlites Collection?
Goldlites is a collection of lightweight 22K gold jewellery designed for elegance and affordability. The collection includes necklaces, earrings, bangles, and rings.
8. What is the Everyday Diamond Collection?
The Everyday Diamond Collection features diamond jewellery (upto 1 lakhs) designed for daily wear, combining elegance with practicality containing rings, earrings, pendants, and bracelets.
9. What is the Mugdhaa Collection?
The Mugdhaa Collection showcases exquisite traditional jewellery inspired by Indian heritage and culture.
10. What types of jewellery are available in Mugdhaa?
The collection includes necklaces, earrings, bangles, and rings with intricate designs.
11. Is Mugdhaa jewellery suitable for special occasions?
Yes, Mugdhaa jewellery is perfect for weddings, festivals, and other special occasions.
12. What is the Little Jewels Collection?
The Little Jewels Collection features adorable and safe jewellery designed specifically for children having small-sized rings, earrings, bracelets, and necklaces.
13. Are the materials used in Little Jewel Collection safe for children?
Yes, all materials used in the Little Jewels Collection are safe and hypoallergenic.
Rihi Silver by P.C. Chandra Jewellers
1. What is the Rihi Silver?
The Rihi Silver is the Silver Brand of PC Chandra Jewellers, featuring elegant and versatile silver jewellery for various occasions.
2. What items can I find in Rihi Silver?
The collection includes rings, earrings, bracelets, and necklaces made of sterling silver.
3. How should I care for my silver jewellery?
Clean your silver jewellery with a soft cloth and store it in a dry place to prevent tarnishing.
Gemstones & Astrology
1. What types of gemstones are available in Gemstones collection?
The Gemstones Collection includes a variety of precious and semi-precious stones such as rubies, sapphires, emeralds, and more.
2. Are the gemstones certified?
Yes, all gemstones in our collection are certified for quality and authenticity.
3. Can I customize my gemstone jewellery?
Yes, we offer customization services for gemstone jewellery. Please contact our customer care team for more information.
4. Do PC Chandra provide Astrology Consultation?
Yes, P.C. Chandra provides Astrological Consultation from our inhouse Reputed and Experienced Astrologers.
5. How can I get an Astrology Consultancy from P.C. Chandra?
You have to book an appointment by filling up the form following which our customer care will contact you with the relevant information and the guidance for the same.
