Shipping of the order from www.pcchandraindia.com is very safe, secure, and hassle-free.
We strive to provide you with an exceptional shopping experience, including hassle-free shipping. Please take a moment to review our shipping policy, which outlines our delivery options and procedures.
Shipping Options: We offer two shipping options to accommodate your preferences:
- Made-to-Order (Standard Shipping):
- Gold Coin: Please allow up to 15 days for delivery.
- Gold Jewellery: Please allow up to 25 days for delivery.
- Diamond/Silver Jewellery: Please allow up to 30 days for delivery.
- Faster Delivery:
- Available for all products.
- Delivery within 7 working days.
Shipping Providers: For domestic deliveries within India, we have partnered with BlueDart and Sequel Logistics, renowned shipping providers known for their reliable and efficient services.
Inspection upon Receipt: We strongly urge you to carefully inspect the package for any signs of damage or tampering before accepting or signing for the receipt. If you notice any issues, kindly refuse the delivery and promptly contact our customer support. By inspecting the package upon receipt, you help us address any concerns immediately and ensure the safety of your valuable items.
Shipping Charges: We are delighted to offer free shipping on all orders, regardless of the shipping option you choose. There are no additional charges for the delivery of your jewellery items.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date.
Please note:
- The estimated delivery times mentioned above are approximate and may vary due to factors beyond our control, such as customs clearance or unforeseen delays.
- In the event of any unforeseen circumstances or force majeure events that may impact the delivery schedule, we will promptly notify you and work towards resolving the issue.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you throughout your shopping journey.
Customers have to enter the correct details of Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, pin code, and contact number for hassle-free delivery.
Upon the product's arrival at the destination, the recipient may be required to provide an OTP sent to the mobile number associated with the delivery address, or present one of the following identity proofs to collect the item :-
- Aadhaar
- Passport
- PAN
- Driving License
- Voters ID
We make sure that delivery is made with the help of the courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing original copies of identity proof.
Packaging -
Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Whether it is jewellery, gold coin, or solitaire, your item is delivered to you in an exclusive box along with the relevant certificates. For more information, please email your queries to “customercare@pcchandraindia.com”
